Quick help
Everyday questions
| Question or problem |
First check |
Detailed guide |
| A child profile is missing |
Is this browser/PWA paired? A device must be paired before it can show child profiles. |
Pair a child device |
| A child cannot sign in |
Check the selected profile and four-digit PIN. After five incorrect attempts, a parent can unlock the profile. |
PINs and sign-in protection |
| A child cannot request a reward |
Check the current balance, credit limit, and whether half the credit is already used. Also check if today’s assigned tasks block new reward purchases. |
Rewards, goals, and lottery tickets |
| A task or reward is not visible |
Check whether it is active, whether the task is already pending/assigned/completed today, and whether the reward is affordable. |
Tasks and approvals |
| A lottery ticket is unavailable |
Check both the family-wide and individual child lottery switches, the weekly limit, balance, and whether another ticket is unfinished. |
Rewards, goals, and lottery tickets |
| Notifications do not arrive |
Confirm browser permission. On iPhone or iPad, install KinKudos to the Home Screen first. |
What is KinKudos? |
| I want to install the app or enable the bell |
Install the PWA on that device, then accept its notification permission. |
Notifications and installing KinKudos |
| Password-reset email does not arrive |
Check whether SMTP is enabled, verified, and using the intended sender and recipient settings. |
Parent settings — SMTP |
| Access from home stopped working |
Check existing IP restrictions with the parent administrator. Do not guess at a replacement allowlist. |
Network access |
| Backup needs attention |
Record the displayed error, then check the backup service and storage credentials with the server administrator. |
Backups |
Where to find a feature
| You want to… |
Go to |
| Approve a task, reward, suggestion, or birthday change |
Parents → Home → Pending requests |
| Create or change a task, reward, or penalty |
Parents → Tasks and rewards |
| Give a direct task award, penalty, daily assignment, adjustment, or credit change |
Parents → Home → child card |
| Add a parent or child, change a child PIN, or manage a device |
Parents → Settings |
| Change theme, avatar, birthday request, or child PIN |
Child dashboard → Settings |
| Check why a balance changed |
Parents → History or the child’s recent history |
For a private family question, use the in-app feedback form. For a reproducible software bug, open a GitHub issue and never include family data, credentials, or screenshots containing private information.
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